Shipping policy

Priority Delivery Direct To Your Door

At Mooni, we understand the importance of efficient and safe shipping.

We know you’re ordering a statement piece, so we move quickly, pack carefully, and ship using premium, professional carriers with tracking and insurance for peace of mind.

Scope

This policy applies to all orders for all products in the United States.

Shipping Rates

We keep shipping simple:

• USA: FREE shipping on all orders 

Professional Express Carriers

We only ship with professional carriers to ensure speed, reliability, and safe handling - most commonly DHL and FedEX.

(Carrier selection may vary depending on destination and operational requirements).

Same-Day Order Processing

Orders are normally processed the same day so production can begin without delay (excluding rare operational exceptions).

Order Cut-Off Times

Orders submitted after the following times will usually be submitted for production the next day.

• USA - 3pm PST

Handling Time

Order processing time which includes production is 1 to 5 days - Monday to Saturday.

Transit Time

Transit times begin after dispatch (once tracking is issued) and takes between 3 and 7 days - Monday to Saturday.

Order to Delivery Times

Estimated total order to delivery time: 4–12 days from order confirmation.

Tracking Provided on Every Order

• You’ll receive a tracking number for every shipment.
• Your tracking number confirms your artwork has completed production and has been dispatched to the carrier.
• Tracking updates may take a short time to appear after dispatch.

Address Accuracy

Please ensure your shipping address and phone number are complete and accurate at checkout. If you need to request an address update, contact us as soon as possible after placing your order.

Address changes may be possible before shipment, but are not guaranteed once a shipping label has been created or the parcel has been handed to the carrier.

Please note that carrier drivers may call you on the number provided with your order 

Customs & Carrier Delays

We do everything possible to deliver quickly, but occasional delays can occur outside our control, including:

• Customs clearance or inspections
• Weather events
• Carrier service disruptions
• Remote-area delivery constraints

We will contact you by email in the case of important shipping event notifications. 

Questions

Please consult our Frequently Asked Questions or contact customer support if you have any further questions as they related to our shipping policy.

Contact Information

Mooni.art
Carrer Callaueta 8
AD500 Andorra La Vella, Andorra

For additional contact options, please see our contact page.

Customer Service Hours

Mon - Sat: 9am - 5pm CST (UTC-6)

We aim to respond to your enquiry within 24 hours.